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Q-Tech

Hoy tenemos 85 ofertas

Technical Account Manager

Technical Account Manager
Music lover. English & Spanish
Barcelona
Innovative music technology
hace 9 meses
Referencia
BJO_Musictechman
Retribución
30k
Persona de contacto
t. +34 669 774 446
Persona de contacto
Descripción

You will be in charge of a series of customers and products, engaging with clients and ensuring excellent customer services and high-quality deliveries.
You will perform a transversal role supporting the operations of the team.

Essential Duties & Responsibilities:

  • Maintain the relationship with our customers understanding their needs and giving them responsive support on a daily basis.
  • Preserve the trust gained with the customers, responding to their requests and solving incidences.
  • Secure quality over the services and data offered to our customers.
  • Lead communications and tasks organisation with technical teams.
  • Offer creative solutions for specific projects, improve processes and develop efficient tools to ensure service scalability.
Requisitos básicos

Knowledge, Skills & Abilities Required:

  • Excellent communication skills.
  • Logic & smart thinking.
  • Ability to understand technical schema and processes.
  • Self-motivated, driven & enthusiastic.
  • Heavy learner.
  • Music lover & good hearted.

Desirable:

  • Experience as technical account manager or customer support.
  • Knowledge or Experience working in the music industry.
  • Advanced Microsoft Excel skills.
  • Understanding of programming.
  • Experience in data management and quality assurance.

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