Technical Account ManagerTechnical Account Manager
You will be in charge of a series of customers and products, engaging with clients and ensuring excellent customer services and high-quality deliveries.
You will perform a transversal role supporting the operations of the team.
Essential Duties & Responsibilities:
- Maintain the relationship with our customers understanding their needs and giving them responsive support on a daily basis.
- Preserve the trust gained with the customers, responding to their requests and solving incidences.
- Secure quality over the services and data offered to our customers.
- Lead communications and tasks organisation with technical teams.
- Offer creative solutions for specific projects, improve processes and develop efficient tools to ensure service scalability.
Knowledge, Skills & Abilities Required:
- Excellent communication skills.
- Logic & smart thinking.
- Ability to understand technical schema and processes.
- Self-motivated, driven & enthusiastic.
- Heavy learner.
- Music lover & good hearted.
- Experience as technical account manager or customer support.
- Knowledge or Experience working in the music industry.
- Advanced Microsoft Excel skills.
- Understanding of programming.
- Experience in data management and quality assurance.