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Q-Tech

Hoy tenemos 85 ofertas

Service Delivery Manager (Clou...

Service Delivery Manager (Cloud services).
Amazon, Azure
Barcelona
DevOps - SysOps
hace 9 meses
Referencia
XC CASDM
Retribución
40.000€ + 50.000€ depending on experience.
Persona de contacto
t. +34 627 376 374
Persona de contacto
Descripción

We are seeking a Service Delivery Manager to be hired by one of the best Barcelona’s Cloud companies following DevOps and SysOps philosophies.

Reporting to Operations Manager, you will belong to a team, helping in customer requests, incidents and projects. Also helping in the customer engagement and sales process.

Main responsibilities

- Work closely with the client and the operations team, understanding customer needs.

- Ensure that the customer experience is the best possible and the compromised service levels are achieved.

- Facilitate client communication.

- Focal Point 24x7 (Sales, PreSales, OPS or project issues). Engage with the sales and technical department whenever it is required.

- Have regular follow-up meetings with the client to track the project.

- Identify and propose continuous improvements that help to meet customer´s requirements and implement them.

- Understand the client’s situation, both about its team and its business, to ensure a personalized service.

Requisitos básicos

- Have fun working in a highly technical environment.

- Learn through ongoing training by the company in multiple technologies: network, databases, operating systems, clustering systems… (we spend more than 5% of our revenues in staff training every year).

- You are totally fluent in Spanish and fluent in English.

- Experience in software and systems architecture

- Knowledge about AWS and Azure components, services & architectures is a plus.

- Knowledge about Linux and Windows OS, application middleware and databases are also a plus.

Requisitos deseados

- SCRUM, PMP or Prince2.

- AWS, Azure or GCP.

- ITIL v3.

- Microsoft SQL, MySQL, MongoDB or other BD certifications.

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