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Q-Tech

Hoy tenemos 85 ofertas

Italian ICT Service Delivery M...

Italian ICT Service Delivery Manager
International projects
Barcelona
One of the biggest ICT worldwide companies
hace 10 meses
Referencia
XC ATNSdm
Retribución
45.000€ + Bonus
Persona de contacto
t. +34 627 376 374
Persona de contacto
Descripción

Our client is a leading global provider of information and communications technology (ICT) solutions, a top 100 ranked corporation in the Fortune Global 500 with subsidiaries in 124 cities and 140 data centers around the world. It has helped numerous international organizations to proactively monitor and manage their IT estates, leading to valuable insights on performance and enabling informed IT decisions.

 

As a Service Delivery Manager the key responsibilities include:

- To be owner of the service provided to the customer and its quality through the solution lifecycle.

- Act as team leader of the customer dedicated technical team.

- Detect and implement capability needs and process adjustments.

- Identify and ensure that the customer expectations are met or aligned with the Team capabilities.

- Establish a relationship with the customer.

- Be the Single Point of Contact for formal escalations, Complaints and Compliments, changes in customer strategy, changes in expectations and demands and quality issues.

- Measure, monitor and optimize the service performance. Reports will be produced and reviewed along with the customer every month, including incident management, change management and Continual Service Improvement.

- Know, understand and work under the industry Best Practices (ITIL)

- Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction.

- Know and Understand the Customer Vital Business Functions and how Company’s service assets underpin these functions.

- Make sure that customer business processes and end-to-end services are known and understood within the organization during the solution lifecycle.

- Interfacing with the customer at different organization levels (from the management to the technical staff).

- Early detection of capacity and availability risks in conjunction with the technical team.

Requisitos básicos

- Italian is a must.

- ITIL based Service Management in a business to business service environment

- Experience in Network management and support

- Experience in Hosting and Managed Service Business.

- Experience in Managed Application Business.

- Experience in managing key accounts.

- Working in line with Best Practice in complex environments and within tight time constraints

- Ability to present to all level of clients internally and externally.

- Ability to coordinate others and negotiate to achieve the desired results.

- Management of effective and timely problem resolution.

- Drive and energy to achieve desired results.

- Problem-solving, process-oriented and customer-minded.

- Understanding and managing customers’ expectations.

- Ability to adapt and influence in a rapidly changing environment.

- Good customer relationship management.

- Excellent prioritization and communication skills.

- Ability to develop and build relationships.

- Ability to communicate in a clear, concise, understandable manner and listen attentively to other in providing instructions.

- Strong interpersonal, communication, organization and follow-through skills.

- Project Management knowledge will be appreciated.
Requisitos deseados
PMP

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