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Q-Tech

Hoy tenemos 87 ofertas

Application Support Engineer

Application Support Engineer
Support Systems & Applications
Barcelona
Exciting start-up developing a trendy product
hace 2 meses
Referencia
JG_AE
Retribución
To be discussed depending on level.
Persona de contacto
t. +34 636 939 309
Persona de contacto
Descripción
Our client provides mobile security products, services and strategies for leading innovative technology around the world.

Primary Responsibilities 

  

  • Installation, configuration, troubleshooting, integration of end-to-end solution
  • Documentation (project specific and internal) of end-to-end solution
  • Resolution of incidents and problems
  • Plan and execute changes, including coordination, planning and notification about changes
  • Test changes, including coordination, planning and notification about changes
  • Escalate incidents, problems and changes to R&D for third line support in timely manner when product changes or deeper analysis is needed
  • Meet SLA targets and service operations KPIs
  • Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts
  • Perform needed or on demand health checks of services/solutions
  • Support Cloud & DC Manager with information to be used in capacity planning
  • Inform Regional Head Service Delivery & Operations and Global Resource Coordinator when unplanned work will impact planned work
  • Identify and address day to day continuous improvement activities towards Service Quality Manager and/or supervisor for further action, related to tools, procedures and compliance fulfilment


Qualifications, Experience and Educational Requirements 

 

Work Experience:

  • Minimum of 5 years of application experience in similar position
  • Experience in R&D and IT
  • Experience from incident and problem resolution as well as changes
  • Experience from installation, configuration, troubleshooting, integration of software solutions
  • Software development experience
  • Experience from working with automation/scripting related to software application



Skills and Competencies:

  • Very organized and quality conscious
  • Analytical thinking and problem solving mentality
  • Solution oriented mindset
  • Being an excellent team player
  • Drive for self-learning and improvement
  • Ability to integrate, install and configure software
  • Technical ability to understand service portfolio and mobile technology in general
  • Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)
  • Knowledge of Ansible
  • Knowledge of Docker

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