Application Support Engineer
Application Support Engineer
Support Systems & Applications
Barcelona
Exciting start-up developing a trendy product
hace 2 años
Referencia
JG_AE
Retribución
To be discussed depending on level.
Descripción
Our client provides mobile security products, services and strategies for leading innovative technology around the world.
Primary Responsibilities
- Installation, configuration, troubleshooting, integration of end-to-end solution
- Documentation (project specific and internal) of end-to-end solution
- Resolution of incidents and problems
- Plan and execute changes, including coordination, planning and notification about changes
- Test changes, including coordination, planning and notification about changes
- Escalate incidents, problems and changes to R&D for third line support in timely manner when product changes or deeper analysis is needed
- Meet SLA targets and service operations KPIs
- Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts
- Perform needed or on demand health checks of services/solutions
- Support Cloud & DC Manager with information to be used in capacity planning
- Inform Regional Head Service Delivery & Operations and Global Resource Coordinator when unplanned work will impact planned work
- Identify and address day to day continuous improvement activities towards Service Quality Manager and/or supervisor for further action, related to tools, procedures and compliance fulfilment
Qualifications, Experience and Educational Requirements
Work Experience:
- Minimum of 5 years of application experience in similar position
- Experience in R&D and IT
- Experience from incident and problem resolution as well as changes
- Experience from installation, configuration, troubleshooting, integration of software solutions
- Software development experience
- Experience from working with automation/scripting related to software application
Skills and Competencies:
- Very organized and quality conscious
- Analytical thinking and problem solving mentality
- Solution oriented mindset
- Being an excellent team player
- Drive for self-learning and improvement
- Ability to integrate, install and configure software
- Technical ability to understand service portfolio and mobile technology in general
- Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)
- Knowledge of Ansible
- Knowledge of Docker
