Operations Center Engineer Operations Center Engineer
Professional Growth
Barcelona
Leading multinational telecommunications company
1 year ago
Reference
JM_OCE
Retribution
Entry level. Interesting package
Contact person
p. +34 628 351 196
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Description

Q-tech is a Company 100% specialised in searching, asessing and selecting Information Technology profiles for the final client.

Our client, a world leading telecommunications company is looking for a German speaking Service Desk Agent who is willing to work in one of the best places to grow technically, technoligacally and professionally.

The Ops Center is a critical part of the future success of our client and they are looking for absolutely and only the best people out The Ops Center Engineer, supports the technical services and support function under the guidance of technical lead engineers.

Key Responsibilities:

As an Ops Center Engineer the key responsibilities include:

· Monitor, detect and prevent incidents.
· Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
· Supervise in real time the alarms and specific events occurred on every platform.
· Attend to consults and claims related to monitoring.
· Registry and resolution of incidents.
· Take ownership of customer issues of Tier 1 level and see problems through to resolution.
· Execute standard changes for customer request fulfilment.
· Support upper Tiers in the deployment of new solutions

Basic requirements
· Excellent phone and communication (written and oral) skills.
· Committed to providing quality service & results, ready to make a positive difference.
· Proactive and stress resistant.
· Ability to take decisions quickly and efficiently.
· Ability to prioritize effectively and work with a sense of urgency.
· Ability to work independently with a significant attention to detail.
· Team Spirit.
· Customer and service oriented.
· Drive and energy to achieve desired results.
· Logical and methodical problem-solving.
· Passionate about IT Technology
Nice to have

Technical Skills and Education:
Will be valued: Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving and analytical skills.

Education: Technical Degree.
· Written and spoken English (fluent / native)
· Written and spoken Spanish (fluent / native)

Senior Systems Administrator Senior Systems Administrator
Leading skills needed
Barcelona
Leading Basic Research Institution
1 year ago
Reference
JM_SYS
Retribution
38.000-42.000 € gross per year
Contact person
p. +34 628 351 196
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Description

Q-tech is a recruitment company specialized in IT profiles since 1999. We work with end clients who trust us on their IT recruitment needs, so that they can directly hire the ideal candidate they are looking for.

Our client, a biomedical research institution leading their sector is looking for a Senior Systems Administrator who is excited by working in a dynamic scientific environment where a lot of freedom is given regarding the products to be implemented as long as it presents an improvement for the scientific community. Reporting to the Head of IT, the senior systems administrator shall be responsible for managing and administering all the IT system hardware, software and cloud resources.

Main responsibilities:
· Management of the current IT services available
 o Unified Communication platform (Exchange 2013, Lync 2013, SharePoint 2013)
 o Virtualization platform (VMware, HyperV)
 o Authentication platform (Active Directory, ADFS)
 o Monitoring and management platform (Nagios, Cacti, Systems Center, MDT)
· Management of the IT infrastructure available
 o Network (HP switches, Fortigate firewall)
 o Servers (HP c7000 racks)
 o Storage (NetApp FAS cabins)
· Administration of the current cloud services
 o Dropbox
 o Office 365
· Participation in the definition of possible improvements of the current services or implementation of new services
· Collaboration in the management of IT projects where the Systems Administration team is involved
· Implementation of IT processes in order to automatize the work done by the different teams of the IT department
· Resolution of incidences that can affect the IT services and escalation to the external suppliers if needed.

Basic requirements

Requirements:

· Minimum of five year experience in a similar job position, preferably in an international research and/or academic environment. Experience in team management will be an advantage

· Experienced in Windows, Mac OS and Unix operating systems
· Experienced in Unified Communication platform (Exchange, Skype for Business, SharePoint)
· Experienced in Microsoft Active Directory, ADFS, ISA Server, proxies, etc.
· Experienced in networks: horizontal, vertical, virtual, in Windows and UNIX. Network Wi-Fi, SDN, Firewalls
· Experienced in SAN and NAS storage platforms.
· Knowledge of Oracle databases and no relational databases
· Knowledge of applications server of Oracle to level of systems.
· Experienced in Standard web environments. Apache, Tomcat, IIS
· Experienced in Project Management and Reporting.
· Experienced in procedures and processes standards design
· Experienced in Office 365 cloud services
· Experienced in management and monitoring tools (Nagios, Microsoft Systems Center)

· Advanced level of English and Spanish written and spoken
· Catalan will be an advantage

 

Nice to have

Competencies:
· Proactive, organized, dynamic
· Ability to work independently
· Capacity to coordinate internal and external team work
· Project management skills
· Analysis and problem solving
· Service orientation

Our client offers work in a highly stimulating environment with state-of-the-art infrastructures, providing the successful applicant with unique professional career opportunities.

English-speaking Service Desk... English-speaking Service Desk Operator
Professional Growth
Barcelona
Multinational leading company
1 year ago
Reference
JM_SDO
Retribution
Entry level. Interesting package
Contact person
p. +34 628 351 196
Share offer
Description

Q-tech is a Company 100% specialised in searching, asessing and selecting Information Technology profiles for the final client.

Our client, a world leading telecommunications company is looking for an English speaking Service Desk Agent who is willing to work in one of the best places to grow technically, technoligacally and professionally.

The main task is providing support for customers via telephone, email and online tickets in a managed services environment.

· Support, maintain, and improve customer services
· Provide accurate and timely diagnosis and rectification of customer faults.
· Resolve or escalate problems and service requests according to established procedures
· Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
· Following training, demonstrate clear skills with employed technologies.
· Raise, update, and close calls on service desk call management system
· Escalate call to other 2nd 3rd Line support/external maintenance companies

Basic requirements

Essential:

The candidate must be able to demonstrate good skills in the following areas:
· Microsoft Windows and Office
· Excellent communication skills and telephone manner
· Ability to follow procedures and mindful of attention to detail
· Able to make progress with minimal supervision
· Ability to work consistently in a dynamic and sometimes high pressure environment
· Native or Fluent English
· Linux experience
· Networking experience

 

Nice to have

Desirable:

· Microsoft Windows Server technologies
· Active directory
· Exposure to IBM server, Sun server, and NetApp product ranges
· Second language such as Japanese, French, Spanish or Italian
· Experience of working in a service desk environment
· Good PC/Peripheral hardware skills

Education:
· Degree in relevant technical discipline or relevant industry experience.

Linux / AWS Senior SysAdmin Linux / AWS Senior SysAdmin
AWS, Puppet, Scripting
Barcelona
Cliente final - Alta concurrencia - Gestión de contenidos
1 year ago
Reference
AC Devops
Retribution
A convenir.
Contact person
p. +34 627 376 374
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Description

Buscamos a un Senior Linux / AWS System Administrator para ser contratado por un cliente final que vende sus propios productos de la gestión de contenidos de muy alta concurrencia para una variedad de clientes de gran tamaño.

 

Bajo las indicaciones y supervisión de la Dirección Técnica las principales responsabilidades serían:

- Gestionar la infraestructura de sistemas en sus entornos de producción, preproducción y desarrollo, asegurando la eficiencia, robustez y seguridad del sistema.

- Gestionar las infraestructuras y soporte a los clientes que tengan plataforma propietaria, coordinando con los responsables de sistemas de cada cliente y los proveedores y manteniendo las garantías de calidad indicadas en el SLA.

- Contribuir al cumplimiento del SLA y gestión el centro de operaciones 24/7.

- Gestionar la infraestructura técnica-ofimática de la oficina.

- Realizar pasos entre entornos, preproducción y producción de los proyectos de la compañía. Dar soporte a la gestión del cambio, planificando y ejecutando los despliegues de las nuevas releases en coordinación con los Jefes de Producto y Proyecto.

- Gestionar las configuraciones de las infraestructuras manteniendo la documentación completamente actualizada (configuración, instalación, administración y procedimientos operativos) y a disposición de quienes deban consultarla y tengan autorización para ello. Ha de mantener la confidencialidad de todos los usuarios y passwords y garantizar el cumplimiento de las leyes aplicables, como por ejemplo la LOPD.

- Contribuir a la mejora continua y a la innovación, manteniéndote al día en tecnologías y conceptos relacionados con el foco de negocio de la empresa, específicamente en New Media Technologies y Cloud Platforms.

 

Basic requirements

 Requisitos:

- Buenos conocimientos de protocolos de comunicaciones y servicios web en entornos LAMP de alta concurrencia y alta disponibilidad

- Experiencia en administración de bases de datos relacionales: MySQL

- Experiencia en entornos y servicios cloud, especialmente en Amazon Web Services (AWS)

- Experiencia en configuración, deployment, soporte, mantenimiento y resolución de incidencias de servicios web: DNS, Varnish, Apache, Tomcat bajo plataforma RedHat/CentOS

- Experiencia con herramientas de gestión de configuración Puppet.

- Experiencia en herramientas de monitorización: nagios, grafana, ELK, InfluxDB

- Habilidad para automatizar tareas mediante Shell Scripting y Python.

- Imprescindible inglés fluido hablado y escrito.

 

Nice to have

Se valorarán:

- Conocimiento en CDNs (Akamai, CloudFront...)

- Conocimiento en bases de datos no relacionales, especialmente en mongoDB

- Experiencia en configuración y mantenimiento de infraestructuras: VMware ESXi, OpenLDAP, VPN, IpSec

- Conocimiento y experiencia en herramientas de Backup.

- Certificaciones en cualquiera de las tecnologías mencionadas.

Linux Systems Engineer Linux Systems Engineer
Interesting Tech stack
Barcelona
Top Linux systems team
1 year ago
Reference
JG_LSE
Retribution
35.000€ - 40.000€ gross
Contact person
p. +34 636 939 309
Share offer
Description

Our client is a fast-growing VC-backed internet security startup. We are a multi-national group of people with a passion for security, software and technology. Our product is a multi-platform device protection solution that is used and loved by thousands of parents, schools and SMBs worldwide.

We’re looking for an expert Systems Engineer to join our Backend Operations team and help us build, improve and scale up our infrastructure. As a member of this team you’ll be responsible of designing, deploying, maintaining and monitoring our systems, and of adopting or creating tools and processes to improve them.

Conditions / Benefits

  • Competitive salary range.
  • Ping pong and board game classes from our office experts.
  • Free beers on Fridays!
  • Interesting challenges on networking, security and scalability for you to grind your skills.
Basic requirements
  • Strong Linux sysadmin skills.
  • Knowledge of the main Internet services and protocols (TCP/IP, DNS, HTTP, etc.).
  • Working experience with at least one configuration management system (Ansible, Puppet, Chef, etc.).
  • Networking practices and tools (routing, subnetting, NAT, iptables, etc.).
  • Familiar with IaaS services (AWS, Google Cloud, etc.).
  • Fluency in English, the company’s official language.
  • Fast learner, passionate about technology.
  • Willing to join a 24/7 on-call rotation.
Nice to have
  • Experience with CI and CD processes and tools.
  • Python, Django.
  • Systems & networks security.