Para uno de nuestros clientes, empresa joven, digital y líder en su sector, estamos seleccionando un Customer Success Expert para trabajar en sus oficinas de Gavà.

Operan en el mercado farmacéutico, están muy centrados en la tecnología y el marketing y en constante evolución.

Pensamos en una persona comunicativa, proactiva, organizada y positiva.

Tus principales funciones serán:

• Instalación en remoto del software de gestión siguiendo el protocolo de venta y post venta.
• Seguimiento activo por clúster de farmacias para mejorar la actividad de las mismas con el programa: Análisis de situación, propuestas de mejora y best practices.
• Contribución activa a la mejora de los procesos con farmacias
• Resolución de incidencias en el día a día
• Visita a farmacias para atención personalizada

• Grado o diplomatura
• Experiencia en el manejo de Excel
• Instalación de software
• Conexión en remoto
• Experiencia en ventas
• Pasión por la tecnología y el marketing

• Experiencia en Zendesk
• Experiencia en la venta de servicios 

Buscamos a un Linux System Engineer con 4 años de experiencia administrando entornos variados y de alta disponibilidad.

Serás contratado por una de las empresas del sector IT más grandes con presencia en más de 120 países, y más de 100 datacenters repartidos por el mundo.

Formando parte del equipo Core, tus responsabilidades serían:

- Responsabilizarse de varios clientes para la administración de sus infraestructuras.

- Comunicación con el cliente para la escalabilidad y gestión de las incidencias.

- Resolución de incidencias.

- Gestión de las peticiones de los clientes hasta la ejecución de las mejoras.

- 4 años de experiencia en entornos Linux y servidores de aplicaciones como Tomcat.

- 1 año de experiencia en almacenamiento, en especial Netapp.

- El inglés es imprescindible para tratar con clientes y equipos internacionales.

- Experiencia en herramientas de automatización como Puppet o Ansible, etc.

- LPIC

We are looking for talented, team player DevOps engineer experienced and passionate to join our geek team in order to work on projects with millions of hits every day. You will work collaboratively with our Software Development team to deploy, model and operate our systems. You will identify bottlenecks to automate and streamline our operations and processes.

Responsibilities

• Automation scripts with Configuration management systems.
• Develop our own tools to manage Cloud services.
• Actively contributing to our software development lifecycle.
• Add and refine logging, monitoring and alerting to our systems.
• Build docker images

• Permanent contract
• Flexible working hours
• 23 days of vacation, plus flexible bank holidays
• Continuous training and free English and/or Spanish classes
• Company sponsored events: industry meet-ups through the Summer; company-wide retreat (Caribbean in June 2015); office ski trip in winter
• Apple work equipment
• Private health insurance
• Paid lunches
• Quarterly profit sharing bonus
• Monthly tech "freestyle" days - tech team members decide what they want to work on and do it
• Interesting projects and working with latest technologies
• Big terrace with ping pong and kicker tables, as well as many drinks and snacks

• Excellent Coding Skills (Python preferred)
• Good understanding of software development lifecycle
• 4+ years of experience working with systems
• 2+ years of experience using SCM provisioning tools (Puppet, Chef, Saltstack, Ansible )
• Experience with at least one logging, monitoring and alerting systems (Datadog, New Relic...)
• Native English speaking level.
• Good Communication Skills
• Quick learner ad work well in cross-functional team

• Previous experience with AWS
• Knowledge in distributed systems
• Previous experience with Vagrant
• Previous experience with Docker and Docker ecosystem
• Experience with Saltstack, Ansible

This is an opportunity to learn more about Cloud environments while working closely with bleeding-edge technologies and the best companies in the cloud industry.

With our client vendor-neutral approach, the client is the first AWS Premier Consulting Partner in Spain recognised with MSP competency while being the first AWS Training Partner in the world. Our client is also Microsoft Gold Cloud Partner, and they have partnerships with Google Cloud, Docker, MongoDB, CloudFlare and Red Hat (among others).

What will you do as a Cloud Consultant?

• Work closely with the client and our Cloud Experts team, understanding customer needs, driving and managing Cloud Consultancy engagements, and producing results that help our customers in their Cloud adoption journey.
• Ensure that the customer experience with us is the best possible and try always to over-perform on the customer expectations in terms of quality of the results.
• Keep tracking of engagements and have regular follow-up meetings with customers where we provide continuous support and guidance services.
• Understand the client’s situation, both about its team and its business, to ensure a personalised service.
• Identify and propose continuous improvements that help us upgrade our consulting assets (templates, checklists, reports, audit sheets, etc.) and meet our customers’ requirements. And of course, implement them.
• Prepare Cloud consulting proposals and presentations as needed.
• Work together with Cloud vendors chasing new opportunities and identifying ways for facilitating Cloud adoption to our prospects.
• Support marketing team on events, case studies, etc.
• Have fun working in a highly technical environment, with the best team of cloud operations engineers you can find… and learning every day!
• Learn through ongoing training by the company in multiple technologies: network, databases, operating systems, clustering systems… (we spend more than 5% of our revenues in staff training every year).
• Engage with the sales and technical department whenever it is required.

You will fit in if ….

• You have great architecture design skills and in-depth technical knowledge of traditional or cloud hosting infrastructures.
• You are half-sales half-tech oriented, but you also love communication and strategy.
• You love dealing with customers and companies.
• You are totally fluent in English and Spanish, both written and spoken
• You know how to properly express yourself writing and speak in front of different audiences.
• You want to work with the latest technologies and trends: public and hybrid cloud, DevOps, etc.

Could be a plus:

• Experience in software and systems architecture consultancy.
• Knowledge of AWS, Azure or Google Cloud components, services & architectures.
• Knowledge about Linux and Windows OS, application middleware and databases.
• Knowledge of Information Security & IT Service Management is also a plus.
• ITIL knowledge or certification.

Main Responsibilities:

Architecture definition, technology selection, management of non-functional requirements, architecture collaboration, software architecture delivery, coaching and mentoring.

Your Role:

• Lead and make the transformation from our current architecture and infrastructure to a Twelve-Factor app running on the Amazon cloud.
• Define and drive end-to-end agile DevOps based software development life cycle with automation in mind.
• Establish software architecture patterns with consistent HA, scale, security, monitoring, and configuration of Amazon AWS services.
• Provide software architecture guidance and design patterns for PaaS and distributed system services development following the Twelve-Factor app methodology.
• Work with the development teams, providing coaching and training, to drive automation, establish software standards, service modularity, code reuse, testing, deployment, and repeatable processes for managing changes and upgrades.
• Optimise our non-production environments (development, test, integration and pre-prod) with focus on agility and team productivity.
• Assist in the product definition providing your technical vision and help us work our way towards Continuous Delivery.

Requirements:

Experience:

• Experience with agile SDLC tools and processes are required: SCM, CI/CD pipeline automation, virtual dev/test environments, and deployment automation.
• Experience with large scale distributed systems and service oriented architectures with focus on modular automation,
• Experience with container computing (e.g: Docker), and developing modern PaaS platforms.
• Hands on experience with Ansible
• Experience in developing REST based web services and managing large-scale API end points.
• Experience with private/public cloud ecosystems, and SaaS applications.
• High experience in Amazon Web Service with best practices

Competences:

• Gets actively involved with people on projects
• Prepared to work in an evolutionary (iterative and incremental) manner
• Understands the whole story and owns the big picture.
• Software generalizing specialist mindset (Jack of all trades, master of some).

Personal and Additional Skills

• Able to work in dynamic, fast-moving environment.
• Ability to coordinate, plan and manage complexe technical solutions.
• Ability to work with minimal supervision.

We offer

• All-new, modern and inspirational office space
• Flexible working hours
• Specialized training
• Encouraging, fun and team-focused offsite trips twice a year
• International team (now 11 nationalities and counting)
• Team building activities
• English/Spanish lessons
• Half-day Fridays
• Free coffee, and free fresh fruit
• Private Health Insurance
• Other benefits paid from the gross salary (kindergarten check, food check, transport check).