English-speaking Service Desk... English-speaking Service Desk Operator
Professional Growth
Barcelona
Multinational leading company
1 year ago
Referència
JM_SDO
Retribució
Entry level. Interesting package
Persona de contacte
t. +34 628 351 196
Compartir oferta
Descripció

Q-tech is a Company 100% specialised in searching, asessing and selecting Information Technology profiles for the final client.

Our client, a world leading telecommunications company is looking for an English speaking Service Desk Agent who is willing to work in one of the best places to grow technically, technoligacally and professionally.

The main task is providing support for customers via telephone, email and online tickets in a managed services environment.

· Support, maintain, and improve customer services
· Provide accurate and timely diagnosis and rectification of customer faults.
· Resolve or escalate problems and service requests according to established procedures
· Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
· Following training, demonstrate clear skills with employed technologies.
· Raise, update, and close calls on service desk call management system
· Escalate call to other 2nd 3rd Line support/external maintenance companies



Essential:

The candidate must be able to demonstrate good skills in the following areas:
· Microsoft Windows and Office
· Excellent communication skills and telephone manner
· Ability to follow procedures and mindful of attention to detail
· Able to make progress with minimal supervision
· Ability to work consistently in a dynamic and sometimes high pressure environment
· Native or Fluent English
· Linux experience
· Networking experience

Desirable:

· Microsoft Windows Server technologies
· Active directory
· Exposure to IBM server, Sun server, and NetApp product ranges
· Second language such as Japanese, French, Spanish or Italian
· Experience of working in a service desk environment
· Good PC/Peripheral hardware skills

Education:
· Degree in relevant technical discipline or relevant industry experience.

Requisits bàsics

Essential:

The candidate must be able to demonstrate good skills in the following areas:
· Microsoft Windows and Office
· Excellent communication skills and telephone manner
· Ability to follow procedures and mindful of attention to detail
· Able to make progress with minimal supervision
· Ability to work consistently in a dynamic and sometimes high pressure environment
· Native or Fluent English
· Linux experience
· Networking experience

 

Requisits desitjats

Desirable:

· Microsoft Windows Server technologies
· Active directory
· Exposure to IBM server, Sun server, and NetApp product ranges
· Second language such as Japanese, French, Spanish or Italian
· Experience of working in a service desk environment
· Good PC/Peripheral hardware skills

Education:
· Degree in relevant technical discipline or relevant industry experience.

Linux / AWS Senior SysAdmin Linux / AWS Senior SysAdmin
AWS, Puppet, Scripting
Barcelona
Cliente final - Alta concurrencia - Gestión de contenidos
1 year ago
Referència
AC Devops
Retribució
A convenir.
Persona de contacte
t. +34 627 376 374
Compartir oferta
Descripció

Buscamos a un Senior Linux / AWS System Administrator para ser contratado por un cliente final que vende sus propios productos de la gestión de contenidos de muy alta concurrencia para una variedad de clientes de gran tamaño.

 

Bajo las indicaciones y supervisión de la Dirección Técnica las principales responsabilidades serían:

- Gestionar la infraestructura de sistemas en sus entornos de producción, preproducción y desarrollo, asegurando la eficiencia, robustez y seguridad del sistema.

- Gestionar las infraestructuras y soporte a los clientes que tengan plataforma propietaria, coordinando con los responsables de sistemas de cada cliente y los proveedores y manteniendo las garantías de calidad indicadas en el SLA.

- Contribuir al cumplimiento del SLA y gestión el centro de operaciones 24/7.

- Gestionar la infraestructura técnica-ofimática de la oficina.

- Realizar pasos entre entornos, preproducción y producción de los proyectos de la compañía. Dar soporte a la gestión del cambio, planificando y ejecutando los despliegues de las nuevas releases en coordinación con los Jefes de Producto y Proyecto.

- Gestionar las configuraciones de las infraestructuras manteniendo la documentación completamente actualizada (configuración, instalación, administración y procedimientos operativos) y a disposición de quienes deban consultarla y tengan autorización para ello. Ha de mantener la confidencialidad de todos los usuarios y passwords y garantizar el cumplimiento de las leyes aplicables, como por ejemplo la LOPD.

- Contribuir a la mejora continua y a la innovación, manteniéndote al día en tecnologías y conceptos relacionados con el foco de negocio de la empresa, específicamente en New Media Technologies y Cloud Platforms.

Requisits bàsics

 Requisitos:

- Buenos conocimientos de protocolos de comunicaciones y servicios web en entornos LAMP de alta concurrencia y alta disponibilidad

- Experiencia en administración de bases de datos relacionales: MySQL

- Experiencia en entornos y servicios cloud, especialmente en Amazon Web Services (AWS)

- Experiencia en configuración, deployment, soporte, mantenimiento y resolución de incidencias de servicios web: DNS, Varnish, Apache, Tomcat bajo plataforma RedHat/CentOS

- Experiencia con herramientas de gestión de configuración Puppet.

- Experiencia en herramientas de monitorización: nagios, grafana, ELK, InfluxDB

- Habilidad para automatizar tareas mediante Shell Scripting y Python.

- Imprescindible inglés fluido hablado y escrito.

Requisits desitjats

 Se valorarán:

- Conocimiento en CDNs (Akamai, CloudFront...)

- Conocimiento en bases de datos no relacionales, especialmente en mongoDB

- Experiencia en configuración y mantenimiento de infraestructuras: VMware ESXi, OpenLDAP, VPN, IpSec

- Conocimiento y experiencia en herramientas de Backup.

- Certificaciones en cualquiera de las tecnologías mencionadas.

Linux Systems Engineer Linux Systems Engineer
Interesting Tech stack
Barcelona
Top Linux systems team
1 year ago
Referència
JG_LSE
Retribució
35.000€ - 40.000€ gross
Persona de contacte
t. +34 636 939 309
Compartir oferta
Descripció

Our client is a fast-growing VC-backed internet security startup. We are a multi-national group of people with a passion for security, software and technology. Our product is a multi-platform device protection solution that is used and loved by thousands of parents, schools and SMBs worldwide.

We’re looking for an expert Systems Engineer to join our Backend Operations team and help us build, improve and scale up our infrastructure. As a member of this team you’ll be responsible of designing, deploying, maintaining and monitoring our systems, and of adopting or creating tools and processes to improve them.

Conditions / Benefits

  • Competitive salary range.
  • Ping pong and board game classes from our office experts.
  • Free beers on Fridays!
  • Interesting challenges on networking, security and scalability for you to grind your skills.
Requisits bàsics
  • Strong Linux sysadmin skills.
  • Knowledge of the main Internet services and protocols (TCP/IP, DNS, HTTP, etc.).
  • Working experience with at least one configuration management system (Ansible, Puppet, Chef, etc.).
  • Networking practices and tools (routing, subnetting, NAT, iptables, etc.).
  • Familiar with IaaS services (AWS, Google Cloud, etc.).
  • Fluency in English, the company’s official language.
  • Fast learner, passionate about technology.
  • Willing to join a 24/7 on-call rotation.
Requisits desitjats
  • Experience with CI and CD processes and tools.
  • Python, Django.
  • Systems & networks security.
Devops Engineer Devops Engineer
Amazing IT company
Barcelona
Flexibility, competitive salary, cool benefits
1 year ago
Referència
JG_DE
Retribució
45.000€ - 50.000€ gross
Persona de contacte
t. +34 636 939 309
Compartir oferta
Descripció

We are looking for talented, team player DevOps engineer experienced and passionate to join our geek team in order to work on projects with millions of hits every day. You will work collaboratively with our Software Development team to deploy, model and operate our systems. You will identify bottlenecks to automate and streamline our operations and processes.

Responsibilities

  • Automation scripts with Configuration management systems.
  • Develop our own tools to manage Cloud services.
  • Actively contributing to our software development lifecycle.
  • Add and refine logging, monitoring and alerting to our systems.
  • Build docker images

Benefits

  • Permanent contract
  • Flexible working hours
  • 23 days of vacation, plus flexible bank holidays
  • Continuous training and free English and/or Spanish classes
  • Company sponsored events: industry meet-ups through the Summer; company-wide retreat (Caribbean in June 2015); office ski trip in winter
  • Apple work equipment
  • Private health insurance
  • Paid lunches
  • Quarterly profit sharing bonus
  • Monthly tech "freestyle" days - tech team members decide what they want to work on and do it
  • Interesting projects and working with latest technologies
  • Big terrace with ping pong and kicker tables, as well as many drinks and snacks
Requisits bàsics
  • Excellent Coding Skills (Python preferred)
  • Good understanding of software development lifecycle
  • 4+ years of experience working with systems
  • 2+ years of experience using SCM provisioning tools (Puppet, Chef, Saltstack, Ansible )
  • Experience with at least one logging, monitoring and alerting systems (Datadog, New Relic...)
  • Native English speaking level.
  • Good Communication Skills
  • Quick learner ad work well in cross-functional team
Requisits desitjats
  • Previous experience with AWS
  • Knowledge in distributed systems
  • Previous experience with Vagrant
  • Previous experience with Docker and Docker ecosystem
  • Experience with Saltstack, Ansible